As a postscript to the last post about my problems iwth UPS/Amazon: Amazon replied to the email in about 12 hours. They said a tracer would take too long, and would rather just send out another vacuum. If the other one showed up, we could just not accept the new one. The other one never showed up, and we got the new one today. In all, we were delayed about a week.

Amazon didn't really let me down. But I really don't like that I can't call someone to resolve these situations. As it was, a whole day was wasted, when 10 minutes on the phone could have gotten me the same result. I'm sure the costs are much better for Amazon. Hell, I've seen what phone bills look like, I KNOW it's better for them. But I've been conditioned for bitching over the phone, and adapting will take some time.